Effective Date: June 24, 2026
Last Updated: June 24, 2026
Britton Creative Co. (“Britton Creative,” “Company,” “we,” “us,” or “our”) operates the website https://brittoncreative.co and related forms, client tools, payment links, support tools, service pages, and communication channels.
We are committed to protecting your privacy and handling personal information in a transparent, lawful, and secure manner.
This Privacy Policy explains how we collect, use, protect, disclose, and retain information when you visit our website, submit a form, request information, request a quote, schedule a consultation, become a client, submit a support request, use a client portal, pay an invoice, or communicate with us by phone, email, SMS/text message, or other channels.
1. Company Information
Britton Creative Co.
Website: https://brittoncreative.co
Email: [email protected]
Phone: 813-544-1222
Mailing Address: 3905 Tampa Road Unit 189, Oldsmar, Florida 34677
2. Information We Collect
We may collect information that you voluntarily provide to us, including:
Name
Email address
Phone number
Business name
Website URL
Service inquiry details
Quote or consultation request details
Project information
Client onboarding information
Support request or trouble ticket details
Billing, invoice, or payment status information
Account or client portal information
Messages, files, notes, or other information you choose to submit
We may also collect limited technical and usage information when you visit or interact with our website, including:
IP address
Browser type
Device type
Pages visited
Referring URLs
Form submissions
Website activity
Analytics and performance data
Security logs
Error logs
3. How We Use Information
We use information to:
Respond to inquiries
Provide quotes and consultations
Schedule appointments
Onboard clients
Deliver requested services
Manage projects
Provide client and service notifications
Send appointment reminders
Send consultation follow-ups
Send onboarding reminders
Send project updates
Send system update notifications
Send website or hosting status updates
Send support and trouble ticket updates
Send billing reminders
Send invoice reminders
Send payment status notifications
Send service status updates
Send account-related alerts
Provide support communications
Deliver opt-in email communications
Deliver opt-in SMS/text message communications
Improve our website, services, systems, and customer experience
Maintain business records
Process payments and invoices
Protect our rights, systems, clients, and business
Comply with legal, tax, contractual, and regulatory obligations
4. Email, Phone, and SMS Communication Consent
Britton Creative may communicate with customers, prospects, and active client contacts by email, phone, and SMS/text message when they request information, submit a form, request a quote, schedule a consultation, become a client, submit a support request, use a client portal, pay an invoice, or otherwise agree to receive communications.
SMS consent is separate from email and phone consent.
Consent to receive SMS messages is not required to submit a form, request information, schedule a consultation, become a client, pay an invoice, or purchase services.
5. SMS/Text Message Policy
Britton Creative’s SMS program provides customer care, client service, billing, project, system, account, and support notifications to customers, prospects, and active client contacts who have requested services or separately agreed to receive text messages from Britton Creative and Cedric Britton.
SMS messages may include:
Client service notifications
Appointment reminders
Consultation follow-ups
Onboarding reminders
Project updates
System update notifications
Website or hosting status updates
Trouble ticket updates
Billing reminders
Invoice reminders
Payment status notifications
Service status updates
Account-related alerts
Support communications
Responses to inbound service or support questions
6. SMS Opt-In
You may opt in to receive SMS messages from Britton Creative by:
Checking an optional SMS consent checkbox on a Britton Creative website form
Requesting SMS updates
Submitting a client form that includes optional SMS consent
Submitting a support or trouble ticket form that includes optional SMS consent
Using a client portal form that includes optional SMS consent
Starting a direct inbound SMS conversation with Britton Creative or Cedric Britton
The SMS consent checkbox is optional, unchecked by default, and not required to submit a form, request information, schedule a consultation, become a client, pay an invoice, or purchase services.
You may submit a form or request services without agreeing to receive SMS messages.
7. SMS Consent Language
Where SMS consent is collected through a website form, the form may include language substantially similar to the following:
“By checking this optional box, I agree to receive SMS messages from Britton Creative and Cedric Britton related to my service inquiry, consultation, appointment reminders, onboarding, project updates, system update notifications, website or hosting status updates, trouble ticket updates, billing reminders, invoice reminders, payment status notifications, service status updates, account-related alerts, and support communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not required to submit this form or purchase services. Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.”
8. SMS Message Frequency
Message frequency varies based on your inquiry, project, service activity, billing activity, account activity, support requests, and communication needs.
9. SMS Message and Data Rates
Message and data rates may apply. Your mobile carrier’s standard messaging and data charges may apply to SMS messages sent or received as part of the Britton Creative SMS program.
10. SMS Opt-Out
You may opt out of SMS messages at any time by replying STOP.
After replying STOP, you may receive one final message confirming that you have been unsubscribed.
After you opt out, you will no longer receive SMS messages from the Britton Creative SMS program unless you opt in again.
11. SMS Help
You may request help at any time by replying HELP.
You may also contact Britton Creative at:
Email: [email protected]
Phone: 813-544-1222
12. No Sharing of SMS Consent
Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Britton Creative does not sell, rent, share, or transfer mobile opt-in information or SMS consent to third parties, affiliates, lead generators, marketing partners, or advertising partners.
SMS consent applies only to messages from Britton Creative and Cedric Britton for the purposes described in this Privacy Policy.
13. SMS Delivery
SMS delivery is not guaranteed. Wireless carriers are not liable for delayed or undelivered messages.
Britton Creative is not responsible for message delays, delivery failures, carrier filtering, mobile device issues, or service interruptions outside our reasonable control.
14. Email Communications
Britton Creative may send emails related to service inquiries, quote requests, consultations, onboarding, project updates, system updates, website or hosting notifications, support requests, trouble tickets, billing reminders, invoice reminders, payment status notifications, account notifications, marketing updates, and related business services.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting Britton Creative directly.
Transactional, service-related, billing-related, account-related, or support-related emails may still be sent when necessary to respond to your inquiry, provide requested services, manage an active client relationship, send invoices or payment notices, provide support, maintain records, or comply with legal or business obligations.
Commercial emails from Britton Creative will identify the sender, avoid misleading subject lines, include an unsubscribe option where required, and include a valid physical postal mailing address where required.
15. Phone Calls
If you provide your phone number, Britton Creative or Cedric Britton may contact you by phone regarding your inquiry, quote, consultation, project, service, support request, billing matter, account status, or related business communication.
Phone call consent is separate from SMS consent. Agreeing to receive phone calls does not require you to agree to receive SMS messages.
16. Service Providers
We may use trusted service providers to operate our website, communication systems, billing systems, support tools, hosting tools, analytics tools, security tools, payment systems, and business systems.
Service providers may include:
Website hosting providers
Email delivery providers
SMS/text messaging providers
Phone communication providers
CRM and automation platforms
Analytics tools
Security tools
Payment processors
Invoice and billing systems
Client portal tools
Support and ticketing platforms
Project management tools
Cloud service providers
Business operations platforms
These providers may process information only as needed to provide services to Britton Creative. They are not permitted to use mobile opt-in information or SMS consent for their own marketing or promotional purposes.
17. How We Share Information
We may share information only when reasonably necessary to:
Provide requested services
Operate our website and systems
Process payments and invoices
Manage client accounts
Deliver email or SMS communications
Provide support
Maintain security
Comply with legal obligations
Enforce agreements
Protect our rights, systems, clients, and business
We do not sell personal information.
We do not sell, rent, share, or transfer mobile opt-in information or SMS consent to third parties, affiliates, lead generators, marketing partners, or advertising partners.
8. Cookies and Tracking Technologies
Cookies, pixels, analytics tools, tags, scripts, or similar technologies may be used to:
Operate the website
Improve website functionality
Improve website performance
Understand visitor activity
Measure marketing effectiveness
Improve services
Support security
Prevent fraud
Attribute website activity or referral activity
You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.
19. Data Security
We employ reasonable technical, administrative, and organizational safeguards to protect personal information.
No method of transmission, communication, processing, or storage is completely secure. We cannot guarantee absolute security of information.
20. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law.
We may retain information to:
Provide services
Respond to inquiries
Manage client relationships
Maintain business records
Process billing and invoices
Provide support
Comply with legal obligations
Resolve disputes
Enforce agreements
Protect our business
Inactive records may be deleted, archived, or anonymized when no longer needed.
21. GDPR and International Data Protection
If you are located in the European Economic Area, United Kingdom, or another jurisdiction with applicable privacy rights, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent.
We may process personal information based on consent, performance of a contract or request, legitimate business interests, legal obligations, or other lawful bases.
Data may be processed or stored in the United States or other locations where our service providers operate. Where required, we use appropriate safeguards for international transfers.
22. Your Choices
You may contact us to request access, correction, update, or deletion of your personal information, subject to legal, contractual, and business recordkeeping requirements.
You may opt out of SMS messages by replying STOP.
You may request SMS help by replying HELP.
You may unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us directly.
You may manage cookies through your browser settings.
23. Children’s Privacy
Our website and services are not intended for children under 13.
We do not knowingly collect personal information from children under 13.
24. Third-Party Websites and Links
Our website may link to third-party websites, tools, platforms, payment pages, client portals, social media platforms, or other resources.
We are not responsible for the privacy practices, security, content, availability, or policies of third-party websites or services.
Your use of third-party websites and services is subject to their own terms and privacy policies.
25. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date or last updated date.
Continued use of the website or services after updates means you accept the revised Privacy Policy.
26. Contact Information
Britton Creative Co.
Website: https://brittoncreative.co
Email: [email protected]
Phone: 813-544-1222
Mailing Address: 3905 Tampa Road Unit 189, Oldsmar, Florida 34677